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Terms & Conditions for Jewelry & Gold

Welcome to Thessah.ae (the "Website"), operated by Thessah. By accessing or using the Website, you agree to comply with these Terms & Conditions. These terms apply specifically to the sale of jewelry and gold products. Please read them carefully. If you do not agree with any part of these terms, do not use the Website.

1. General Information

Thessah.ae (“we”, “our”, “us”) is an online shopping platform offering a range of products to customers in the United Arab Emirates (UAE). By using the Website, you confirm that you are at least 18 years old, or that you are accessing it under the supervision of a parent or legal guardian.

2. Account & Registration

  • You may browse the website without creating an account.
  • If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
  • You agree to provide accurate, complete, and updated information during registration.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, and other details are accurate. However, minor variations or errors may occur. Thessah.ae reserves the right to correct any inaccuracies without prior notice.

4. Pricing & Payments

  • All prices are shown in AED and include applicable UAE VAT where indicated. Shipping fees and (if applicable) international duties/taxes are calculated at checkout.
  • Payments may be made using valid methods such as Credit/Debit Cards and other options displayed at checkout (subject to availability). Cash on Delivery (COD) may be available for select locations/orders.
  • We reserve the right to change product prices, offers, or discounts at any time without prior notice.
  • VAT invoices can be provided upon request in accordance with UAE regulations.

5. Order Acceptance & Cancellation

An order is considered accepted only after confirmation from us. We may cancel or refuse an order due to:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspicious or fraudulent activity
  • Invalid or failed payment

6. Shipping & Delivery

  • Delivery timelines provided are estimates and may vary by location within the UAE.
  • We are not responsible for delays caused by logistics partners, customs, weather conditions, or other unforeseen circumstances.
  • Customers must provide accurate shipping information to avoid delivery delays or failures.
  • International shipments (if offered) may be subject to customs duties, taxes, and fees in the destination country. These are the customer’s responsibility.

7. Returns, Refunds & Cancellations

Returns, refunds, and cancellations are governed by our Cancellation & Refund Policy. Please review the policy on the Website for eligibility, timelines, and processes applicable within the UAE.

  • Returned products must be unused and in original packaging.
  • Refunds are processed to the original payment method only.
  • Cancellations must be requested before the order is shipped.

8. User Conduct

  • Use the website for unlawful or fraudulent purposes.
  • Copy, reproduce, or distribute content without permission.
  • Attempt to disrupt website operations using harmful software.

9. Intellectual Property

All content on Thessah.ae, including text, images, logos, designs, and graphics, is the property of Thessah and/or its content providers and is protected under applicable intellectual property laws.

10. Limitation of Liability

Thessah shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Website or the products.

11. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for their content, policies, or practices.

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the Website indicates acceptance of the revised terms.

13. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Business Name: Thessah

Website: https://www.thessah.ae

Email: support@thessah.ae

Customer Support (UAE): +971

14. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the UAE courts, without prejudice to any mandatory consumer protections under applicable law.

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