Help & Contact
Top Customer Questions
The toll-free number applies to domestic orders within India. International customers may use WhatsApp, chat, or email.
Login, proceed to checkout, and apply your Encircle points at payment. Points can be combined with select offers as per terms.
Category: Payment
Shipping is free on qualified orders; otherwise a nominal fee may apply based on location and cart value. Final charges appear at checkout.
Category: Shipping
Yes. Add the recipient address during checkout and include a gift note. We do not include pricing in gift packages.
Category: Orders
Contact support with your order number. We will investigate with the courier and reship or refund as per policy.
Category: Shipping
COD is available for select pin codes and eligible order amounts. Please keep exact cash ready at delivery.
Category: Payment
Card tokenization replaces your card number with a secure token, improving security and enabling faster checkout for future orders.
Category: Payment
Visit our Track Order page and enter your email and order number. You will also receive email updates at each stage.
Category: Orders
Go to Orders in your account or use the Returns page to submit a request within the return window.
Category: Returns
Refunds are typically processed within 5-7 business days after the product passes quality checks.
Category: Returns
Edit saved addresses from your Account dashboard or during checkout.
Category: Account